Spa Policies

   

Spa Etiquette

We recommend you arrive 10 - 15 minutes prior to your scheduled appointment time.  This allows you to enjoy one of our relaxation rooms and ensures we begin your service on time.

While in The Spa we ask that everyone use low, soft tones so everyone can enjoy our relaxing atmosphere.

Out of consideration for all of our guests please mute your cellphone while in The Spa.

  

Cancellations

For individual guests we ask the courtesy of at least a 24 hour notice if you will be unable to keep your scheduled appointment time.  For groups of 4 or more see Spa Parties & Groups below.

Late Arrivals

While we try to be understanding and accommodating to our guests who arrive late, we can not always guarantee that you will receive the fulltime that you were scheduled for.  However, you will be responsible for paying full price for that service. 

Cancellations for Groups of 4 or More

Whether one person or all of the group will be unable to keep the scheduled appointment(s) you will need to notify The Spa no less than 72 hours prior to that date.  For every person in the group that cancels less than 72 hours you will be charged for 50% of the total amount of the service(s) scheduled for those individuals.  For every person in the group that does not show up on the scheduled day without prior notification,  you will be charged 100% of the service(s) for those individuals.  Groups will be asked to give credit card information to hold the reservation. This card is not charged unless you do not adhere to the 72 hour notice cancellation policy.