For individual guests we ask the courtesy of at least a 24 hour notice if you will be unable to keep your scheduled appointment time. For groups of 4 or more see the Spa Party/Group Cancellation policy below.
Spa Party/Group Cancellation
For groups of 4 or more you will be required to pay a deposit of 25% of your spa party total when scheduling or within 7 days of scheduling. *Exceptions to this will be when scheduling less than 7 days before your event. The remainder of the total balance must be paid in full 72 hours prior to your scheduled spa day. All service and party members will be confirmed at this time. Any cancellations (whether it be one person or the entire group) must be made no later than 72 hours before the spa day. *If the entire party cancels within the appropriate time frame you will be refunded the 25% deposit. Should one member or the entire group fail to show up without the 72 hour notification there will be no refund of any kind.
While we try to be understanding and accommodating to our guests who arrive late, we can not always guarantee that you will receive the full time that you were scheduled for. However, you will be responsible for paying full price for that service.
If you fail to show up for a scheduled appointment without any notice, you will be asked to pre-pay for your service the next time you schedule an appointment. Once you have pre-paid you must notify The Spa 24 hours in advance if you can not keep your appointment in order to receive a refund. Failure to arrive for the pre-paid appointment or cancel less than 24 hours and you forfiet 100% of the pre-paid amount.
We recommend you arrive 10 - 15 minutes prior to your scheduled appointment time. This allows you to enjoy one of our relaxation rooms and ensures we begin your service on time.
While in The Spa we ask that you use low, soft tones so everyone can enjoy our serene atmosphere; especially when walking through hallways and lobby.
Out of consideration for all of our guests please silence your cellphone while in The Spa.