Frequently asked questions
Q. Do I have to make an appointment or can I just walk in and get a service?
A. Appointments are preferred; especially if you have two or more people wanting services.
Q. How far in advance should I schedule my appointment?
A. For one person getting a single service 1 - 2 days is usually sufficient. However, if you have 2 or more people wanting to schedule 2 or more services each or you have specific times you require we suggest booking 1 - 2 weeks out. For Saturdays we recommend booking 2 weeks prior to your preferred date.
Q. Can I bring my kids to sit while I get my service?
A. The Spa does not offer child care; please do not leave your children unattended while here. Our goal is to provide a quiet and relaxing atmosphere for all of our guests. You will enjoy your services much more if you leave the children at home with someone.
Q. Do you offer discounts for groups?
A. We do not offer discounts. However, we do offer a complimentary, private relaxation room for your party to gather before and during your spa day.
Q. Can I bring in wine or champagne for my spa party?
A. No, The Spa does not have a permit to allow the consumption of alcohol on the premises. This is a city/state law requiring a permit, even though it is not being sold by The Spa.
Q. Can I get a massage while I am pregnant?
A. After your first trimester you can schedule a massage or other spa treatments. However, you should always consult with your doctor before receiving any services to be sure.
Q. Do I have to be a guest at The James Madison Inn?
A. No, The Spa is open to anyone.